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AAG Cloud Connect
Security and resilience

Data protection and disaster recovery

Backups only count if a restore has been proven — so we prove it, on a schedule.

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Practice area
Security and resilience
Primary platform
Veeam
Usually sponsored by
IT managers
Delivered from
Accra, Ghana
The outcome

Recovery objectives agreed per system, engineered, and then proven by scheduled restore tests.

Veeam-backed backup for workloads and Microsoft 365, with recovery that has been tested rather than assumed.

Business problems addressed

Why organisations ask for this work

These are the situations that lead to this conversation. If more than one is familiar, there is usually a case worth examining before anything is bought.

Discuss your position

  1. Backups that have never been restored

    Jobs report success, but no one has proven the data comes back in a usable state.

  2. The last copy is reachable from production

    Backup repositories sit on the same network an attacker would already have compromised.

  3. Microsoft 365 assumed to be covered

    Native retention is mistaken for organisational backup, leaving deletion and ransomware gaps.

Capabilities

What this service covers

Almost every organisation has backups. Considerably fewer have restores. The distinction becomes painfully clear during an incident, when a job has been silently failing for weeks, retention was shorter than anyone believed, or the backup repository sits on the same network the ransomware just encrypted.

We design data protection backwards from recovery. What must be running again within an hour, and what can wait until tomorrow? How much data loss is genuinely tolerable for each system? Those answers — recovery time and recovery point objectives — determine the architecture, not the other way round.

Microsoft 365 deserves specific attention. Microsoft guarantees the availability of its service, not the recoverability of your organisation's content after deletion, malicious action, or a retention gap. Native controls help; they are not equivalent to a backup you control and can restore from independently.

Reduce real exposure and prove you can recover, rather than assuming you can.

  • Workload backup

    Physical servers, virtual machines, and business-critical applications protected to a documented policy.

  • Microsoft 365 protection

    Exchange Online, SharePoint, OneDrive, and Teams data retained beyond native recycle bin windows.

  • Disaster recovery design

    Recovery objectives agreed per system, then engineered — including secondary site or cloud failover where warranted.

  • Ransomware-resilient architecture

    Immutable and air-gapped copies so an attacker who reaches production cannot destroy your last good copy.

  • Restore testing

    Scheduled recovery drills with documented results, because an untested backup is an assumption.

  • Retention and compliance policy

    Retention aligned to obligations and appetite, without unbounded storage growth.

Deliverables and outcomes

What you receive, and what changes

Every engagement produces written artefacts. They are listed here so the scope is agreed before work starts rather than interpreted afterwards.

Artefacts you receive

  • Recovery objectives register covering every protected system
  • Backup architecture design and implementation
  • Immutability and offsite copy configuration
  • Restore test schedule with evidence of successful recovery
  • Monthly protection reporting with failure follow-up

Outcomes to expect

  • Documented, agreed recovery objectives instead of vague expectations
  • A last good copy an attacker cannot reach
  • Restore capability proven on a schedule, not discovered during a crisis
  • Backup failures noticed and fixed within days, not months
Engagement process

How delivery runs

Each phase has a defined entry and exit point, so you always know what is being decided, by whom, and what happens next.

  1. Define objectives

    Recovery time and recovery point targets agreed per system with business owners.

  2. Design protection

    Repositories, schedules, retention, immutability, and offsite copies specified to meet those targets.

  3. Implement and verify

    Deployment followed by an initial restore test to prove the design end-to-end.

  4. Operate and drill

    Ongoing monitoring, failure remediation, and periodic recovery drills with written outcomes.

Platforms and partners

The technology this service touches

Platform choice follows the workload. These are the products most often involved in this practice area, and the vendor relationships behind them.

  • Veeam
  • Microsoft 365
  • Azure
  • VMware

Accredited means AAG Cloud Connect holds that vendor’s partner mark. Capability means we design, deliver, and support the platform without holding a formal partner designation for it. Both are stated plainly so nothing is implied by a logo.

  • Microsoft

    Accredited partner

    Cloud platforms

    The centre of our practice. We hold the Cloud Solution Provider relationship, so subscriptions, licensing advice, and first-line escalation sit with us.

  • VMware

    Accredited partner

    Infrastructure

    Virtualisation for hybrid estates, including consolidation of ageing physical infrastructure onto supportable platforms.

  • Veeam

    Delivery capability

    Backup and recovery

    The backbone of our data protection work across on-premises, cloud, and Microsoft 365 workloads.

See the full vendor ecosystem
Who this is for

Who this service is for

Work of this kind is normally sponsored by one of a small number of roles, each of whom is measured on something different.

  • IT managers
  • Risk and compliance leads
  • Finance directors

CIOs and IT managers

You need architecture that your team can actually run, vendors consolidated, and a partner who escalates instead of deflecting.

CFOs and finance leaders

You need licence spend that reconciles, renewals without surprises, and a cost model you can defend in a budget review.

Risk and compliance leads

You need identity controls, retention policies, and recovery evidence that stand up to an audit.

Evidence

Quarterly

restore testing

An untested backup is an assumption

Recovery time and recovery point objectives are agreed with business owners per system, then the architecture is designed to meet them — including immutable copies that cannot be altered within their retention window even with compromised administrative credentials. Critical systems are restore-tested at least quarterly, with written results.

This describes an engagement pattern typical of this service. It is not an account of a named client, and no figures here are drawn from a specific organisation.

Questions

Frequently asked

The questions organisations genuinely ask before committing budget to this work.

Microsoft protects the availability of the service and provides limited native retention. It does not provide a full organisational backup: accidental and malicious deletion, retention gaps, and ransomware scenarios still require a backup you control independently.

Works well with

Related services

These practice areas are commonly delivered alongside this one, because the gaps between them are where problems tend to appear.

Talk to us about Backup & DR

Send a short brief on where you are now with Backup & DR. You will get a considered response setting out what we would need to establish next, rather than a generic brochure.

Your enquiry will be tagged Backup & DR so it reaches the right specialist first time.

Talk to an expertExisting customer support