Modern workplace
Collaboration, devices, and identity that work together — and that your team knows how to use.
- Practice area
- Transformation and workplace
- Primary platform
- Microsoft 365
- Usually sponsored by
- IT managers
- Delivered from
- Accra, Ghana
Microsoft 365 as a governed platform people actually use, with permissions you can explain and audit.
Microsoft 365, Teams, SharePoint, and Intune implemented as a governed platform people actually adopt.
Why organisations ask for this work
These are the situations that lead to this conversation. If more than one is familiar, there is usually a case worth examining before anything is bought.
Content scattered across three places
Files live in OneDrive, Teams, and a surviving file server, and nobody is sure which copy is current.
Permissions nobody can explain
Access grew organically, so oversharing is invisible until an audit or an AI assistant surfaces it.
Licences bought but not adopted
Staff still email attachments because the platform was deployed without enablement.
What this service covers
Microsoft 365 is bought by almost everyone and used well by comparatively few. The licences arrive, email moves across, and then the platform stalls: files scattered between OneDrive, Teams, and a surviving file server; permissions nobody can explain; a dozen Teams created for one project; and staff who still email attachments because that is what they know.
We treat modern workplace as an information architecture problem with a change management wrapper, not a licence deployment. Where does content live? Who can reach it, and how is that decided? What happens when someone joins, moves department, or leaves? Which processes should move out of email entirely?
The security layer is designed at the same time rather than bolted on afterwards. Conditional Access, device compliance, and data protection policies are far easier to introduce while you are already changing how people work, and they are considerably harder to retrofit once habits have set.
Tenant configuration and baselines
Configuration aligned to Microsoft's recommended practices, documented so future changes are deliberate.
Teams and SharePoint architecture
A content structure with clear ownership, naming, and lifecycle rules, so the platform stays navigable.
Device management with Intune
Enrolment, compliance policies, and application deployment for corporate and hybrid device fleets.
Identity and Zero Trust foundations
Conditional Access, least-privilege administration, and joiner-mover-leaver processes that actually run.
Adoption and enablement
Role-based training, internal champions, and floor-walking during rollout so change lands with people, not just servers.
Copilot readiness
Permission and data hygiene review, sensitivity labelling, and use-case workshops before AI tooling is switched on.
What you receive, and what changes
Every engagement produces written artefacts. They are listed here so the scope is agreed before work starts rather than interpreted afterwards.
Artefacts you receive
- Tenant baseline configuration document
- Information architecture for Teams, SharePoint, and OneDrive
- Intune device policy set and enrolment guide
- Identity and access model including administrative roles
- Adoption plan with training materials and champion briefing
Outcomes to expect
- Content people can find without asking a colleague
- Permissions that can be explained and audited
- Devices enrolled, compliant, and remotely manageable
- Measurable use of the tools you are already paying for
How delivery runs
Each phase has a defined entry and exit point, so you always know what is being decided, by whom, and what happens next.
Assess and design
Current usage, permissions sprawl, and device posture reviewed; target architecture agreed.
Build and harden
Tenant configured, content structure created, security and device policies applied in stages.
Migrate and enable
Content moved into the new structure alongside role-based training for each user group.
Embed and review
Usage reviewed after go-live, governance rules tightened, and remaining gaps closed.
The technology this service touches
Platform choice follows the workload. These are the products most often involved in this practice area, and the vendor relationships behind them.
- Microsoft 365
- Teams
- SharePoint
- Intune
- Copilot
Accredited means AAG Cloud Connect holds that vendor’s partner mark. Capability means we design, deliver, and support the platform without holding a formal partner designation for it. Both are stated plainly so nothing is implied by a logo.
Microsoft
Accredited partnerCloud platforms
The centre of our practice. We hold the Cloud Solution Provider relationship, so subscriptions, licensing advice, and first-line escalation sit with us.
Who this service is for
Work of this kind is normally sponsored by one of a small number of roles, each of whom is measured on something different.
- IT managers
- COOs
- HR and internal communications
CIOs and IT managers
You need architecture that your team can actually run, vendors consolidated, and a partner who escalates instead of deflecting.
COOs and operations leaders
You need uptime, continuity that has been tested, and fewer working days lost to technology friction.
4–8 weeks
design and build
Remediation is the common starting point
Most modern workplace work is not greenfield. It is untangling permissions, consolidating content into a structure with clear ownership and lifecycle rules, applying device compliance, and lifting adoption on licences already being paid for. Timelines are driven far more by change capacity than by technical effort.
This describes an engagement pattern typical of this service. It is not an account of a named client, and no figures here are drawn from a specific organisation.
Frequently asked
The questions organisations genuinely ask before committing budget to this work.
Usually more than in a greenfield build. Most of our modern workplace work is remediation: untangling permissions, consolidating content, closing security gaps, and lifting adoption on licences that are already paid for.
By being specific about what improves for them. Generic training fails; showing a finance team how approvals stop living in inboxes does not. We use role-based sessions and internal champions rather than one all-staff webinar.
Yes. Hybrid is a legitimate destination, not a failure state. We design identity and file access so that a hybrid estate stays coherent instead of feeling like two disconnected worlds.
Mostly permissions and data hygiene. AI assistants surface whatever a user can already reach, so oversharing and stale content become visible fast. We review access, apply sensitivity labelling where needed, and pick initial use cases with a clear payoff.
For a mid-sized organisation, design and build usually runs four to eight weeks, with content migration and adoption phased across departments after that. Timelines are driven far more by change capacity than by technical effort.
Related services
These practice areas are commonly delivered alongside this one, because the gaps between them are where problems tend to appear.
Microsoft Cloud Solution Provider
One accountable owner for Microsoft licensing, billing, and escalation — with the security features you already pay for switched on.
View serviceCybersecurity and compliance
Measurably reduced exposure, starting with identity — where most incidents actually begin.
View serviceManaged services and support
A named owner for your environment, with published severity-based response targets and a monthly review that drives change.
View service
Talk to us about Modern workplace
Send a short brief on where you are now with Modern workplace. You will get a considered response setting out what we would need to establish next, rather than a generic brochure.
Your enquiry will be tagged Modern workplace so it reaches the right specialist first time.