Built in Accra, connected to global cloud
AAG Cloud Connect is a cloud-first consultancy and Microsoft Cloud Solution Provider. We licence, design, migrate, secure, and operate technology for organisations across Ghana and West Africa — with the commercial relationship and the engineering bench sitting in the same team.
- Based in
- Accra, Ghana
- Microsoft
- Cloud Solution Provider
- Vendor partners
- Seven
- Office hours
- 08:30 – 17:30 GMT
A partner role that nobody was reliably filling
Between the platform vendors and the organisations that depend on them sits a job that is easy to describe and surprisingly hard to buy.
AAG Cloud Connect is a cloud-first IT consulting firm and Microsoft Cloud Solution Provider based in Accra, Ghana. We help enterprises, mid-sized businesses, and public sector organisations adopt and operate Microsoft and multi-vendor technology with clarity, security, and local accountability.
The firm exists because of a gap that anyone who has bought enterprise technology in this region will recognise. Global vendors sell excellent platforms, and large distributors move product efficiently, but between the two sits a role nobody reliably fills: the partner who understands your licence position and your architecture, who answers the phone in your time zone, and who is still accountable when a migration runs into something unexpected.
That is the role we occupy. We are deliberately not a box-shifter, and we are deliberately not a single-vendor shop. Our Microsoft practice is the deepest part of our bench, and it sits alongside genuine capability in AWS, Google Cloud, Dell, HP, Oracle, and Veeam — because the right answer for a workload is a question of fit, not of what is easiest for us to supply.
In practice, most of our work falls into three categories. We help organisations decide what to do — assessments, architecture, cost models. We deliver the change — migrations, workplace rollouts, security hardening, infrastructure builds. And we keep it running — monitoring, service desk, patching, backup verification, and the monthly review that stops small problems becoming incidents.
Three kinds of work, in practice
Helping you decide what to do, delivering the change, and keeping it running afterwards. Most engagements start in the first category and stay with us through the other two.
Designed for the conditions you actually operate in
Reference architectures are written for ideal conditions. Delivery happens somewhere specific, and West Africa has its own constraints worth designing around rather than apologising for.
Being based in Accra changes the work in ways that are difficult to replicate from a distance. We can measure a site’s real throughput rather than trusting a contracted figure, sit in the room when a board is weighing a capital decision, and be on site during a cutover when something needs a pair of hands rather than a support ticket. Distance turns each of those into a scheduling problem; proximity turns them into an ordinary Tuesday.
Power and connectivity are treated as design inputs rather than caveats. A design that performs acceptably at head office and unusably at a branch has not been designed, it has been assumed, so we measure before we specify and size transfer windows against observed throughput at peak. For anything remaining on-premises, interruption and failover behaviour shape the specification from the beginning.
The commercial conversation is equally regional. Currency, invoicing, procurement approval, and budget cycles determine when work can happen, not merely how it is administered, and building them into the plan at the start is considerably cheaper than discovering them halfway through a migration wave. We work with organisations across Ghana and the wider region, delivering cloud work largely remotely and attending in person where infrastructure or enablement warrants it.
Regional realities we design around
- Available bandwidth measured at each site before a migration is scheduled, rather than assumed from a contract
- Power interruption and failover behaviour treated as a design input for anything on-premises
- Currency, invoicing, and payment terms agreed so finance can reconcile without a translation exercise
- Procurement, approval, and budget cycles built into delivery timelines from the outset
- The skills genuinely available to you factored into who operates the environment after go-live
- On-site attendance planned for cutovers and enablement, where a pair of hands beats a support ticket
Four habits that shape every engagement
Most consultancies describe themselves in similar language. What actually differs is method — what gets measured, what gets written down, and what happens after the invoice is settled.
- 01
We start with constraints, not ideals
Bandwidth, budget cycles, power stability, procurement rules, and the skills actually available to you are inputs to our designs from the first conversation. A plan that ignores them is a plan that stalls at implementation.
- 02
We write things down
Design decisions, assumptions, coverage boundaries, and recovery objectives are documented. It makes handover possible, audits survivable, and disagreements resolvable by reading rather than remembering.
- 03
We prove rather than assert
Hardware sized from measured load. Restores tested and evidenced. Security posture tracked against a baseline. Where something cannot yet be proven, we say so plainly.
- 04
We stay after go-live
The value of a well-built environment decays without stewardship. Our managed services exist so that the standard set during a project is still there two years later.
The standards behind those habits
Each of these has a practical consequence for how an engagement is scoped, delivered, and reviewed.
- 01
Locally accountable
We are in Accra. You can reach the people responsible for your environment, in your time zone, and see them in person when it matters.
- 02
Certified and current
Our engineers hold and maintain vendor certifications because these platforms change constantly and stale knowledge is expensive.
- 03
Clarity over jargon
Recommendations arrive in language a board can act on, with the reasoning and the trade-offs visible.
- 04
Secure by design
Identity, backup, and hardening are part of the original design, not a follow-up project that gets deferred.
- 05
Honest about scope
We write down what is covered and what is not. Ambiguity in an agreement only ever surfaces during an incident.
- 06
Long-term partnership
We would rather hold an account for a decade than win a project by overselling it. That shapes the advice we give.
What we commit to on every engagement
These are the things a client can hold us to. Each one is visible during delivery rather than only in a proposal, which is the point of writing them down.
- 01
We size from measured demand
Compute, storage, bandwidth, and licence counts come from what your estate actually consumes. Where we propose headroom, we show how much it costs and why we think it is warranted, so the decision stays yours.
- 02
We write design decisions down
Assumptions, options considered, and the reasoning behind each choice go into a decisions register. That is what makes handover possible, audits survivable, and disagreements resolvable by reading rather than remembering.
- 03
We test restores and record the result
Recovery objectives are agreed per system with the business owner who carries the consequence, then proven by scheduled restore tests with written evidence. A backup that has never been restored is an assumption.
- 04
We state scope explicitly in every agreement
Coverage hours, severity definitions, inclusions, and chargeable work are written down before signature. You should know exactly what you have bought well before the day you need it.
- 05
We review renewals before the term date
You receive current usage, recommended changes, and pricing ahead of every renewal, with a calendar of term dates and named owners. Decisions get made with time in hand rather than under pressure.
- 06
We build security into the original design
Identity hardening, backup, and monitoring are part of the first build rather than a follow-up phase that depends on a future budget round. Where something is an estimate, we label it as one.
“We would rather hold an account for a decade than win a project by overselling it. That single preference explains most of the advice we give.”
Certification is maintenance, not decoration
Cloud platforms change continuously, so knowledge that was accurate two years ago is now a liability. Our engineers certify and re-certify in the areas they actually deliver.
We are deliberate about where we build depth. Rather than collecting badges across every product on a vendor price list, our engineers certify in the platforms we take operational responsibility for — because a certification you cannot practise on is worth very little to the client on the other end of the telephone.
In practice that produces a bench organised around identity, workplace, cloud infrastructure, security operations, data protection, and the server and storage platforms underneath hybrid estates. Consultants work in pairs on design decisions where it matters, and delivery documentation is written so that the person who built something is not the only person who can operate it. Where a request falls outside what we can genuinely support, we say so and, where we can, point you to someone who can.
Areas our engineers certify in
- Microsoft Azure administration and architecture
- Microsoft 365 and Entra ID identity
- Microsoft Defender and security operations
- Veeam backup and recovery
- AWS cloud practitioner and associate-level engineering
- Dell and HP server and storage platforms
Individual credentials and their current status are confirmed on request, and named for the engineers assigned to your engagement.
Multi-vendor by design, Microsoft-led by depth
Single-vendor partners give consistent advice, which is comfortable until the answer lies outside the catalogue. Maintaining capability across several vendors is the only way we can recommend a platform on fit rather than on convenience.
The same five phases, whatever the scope
Whether the work is a two-week licence review or a multi-site migration, you should always know which phase you are in and what has to be true before the next one begins.
- 01
Discover
We map people, platforms, constraints, and the outcomes that matter. Connectivity, licence position, and operational maturity are established as facts before anything is recommended.
- 02
Design
Target architecture, security baselines, commercial model, and a phased plan — with the trade-offs behind each decision written down rather than assumed.
- 03
Deploy
Delivery in controlled waves with pilots, communication, and rollback paths, so change lands cleanly and reversibly.
- 04
Secure
Identity, endpoints, backup, and monitoring hardened as part of delivery, not deferred to a later phase that never gets funded.
- 05
Optimise
Licences, cost, adoption, and operations reviewed on a cycle, with a prioritised improvement list you can act on.
One clear route to a person
Our office is in Accra and our working hours are GMT. For a new enquiry use the contact route; if you are an existing client with a live issue, go straight to support.
Office
Suite 2134, Atlantic Towers, Liberation Road, Accra, Ghana
Email
Telephone
Hours
Monday – Friday, 08:30 – 17:30 GMT
Before you get in touch
The questions organisations most often ask us at first contact. If yours is not here, ask it directly — a straight answer costs us nothing.
We are based in Accra, Ghana, and work with organisations across Ghana and the wider West African region. Remote delivery is normal for cloud work; on-site attendance is arranged where infrastructure or user enablement requires it.
With a conversation, then a short assessment. For most organisations the first paid piece of work is a readiness or licence review, because it produces a defensible plan and often pays for itself in licensing corrections.
Yes. Small teams often benefit most from CSP licensing plus a managed baseline, because it gives them enterprise-grade security and support without hiring an internal IT function.
Often, yes — particularly where we bring a specialism they do not have. What matters is that responsibility boundaries are documented so nothing falls between two providers during an incident.
Your tenant, your data, and your subscriptions remain yours. We provide documentation, transfer the CSP relationship where applicable, and remove our delegated access. Exit should be as clearly defined as onboarding.
Start with a conversation, not a proposal
Tell us what you are trying to change and what is constraining you. We will come back with a considered view of where to start — and say so if that starting point is not us.