Privacy policy

Scope and who we are

AAG Cloud Connect is a cloud consultancy and Microsoft Cloud Solution Provider based at Suite 2134, Atlantic Towers, Liberation Road, Accra, Ghana. In this policy, “we” and “us” mean AAG Cloud Connect, and we are the controller of the personal information described below.

This policy covers information collected through this website: the enquiry form, the support-request form, and correspondence that begins from either of them. It does not cover information we process on behalf of a customer inside their own systems under a services agreement. That processing is governed by the agreement between us, and the customer remains the controller of it.

Information we collect

We collect only what the forms on this site ask for, plus the technical data that any website necessarily receives in order to serve a page.

Enquiry form. Your first and last name, work email address, and the message you write are required. Depending on the enquiry route you select, the form may also ask for your telephone number, job title, organisation name, industry, organisation size, expected timeline, areas of interest, and an account or tenant reference. It records that you agreed to be contacted.

Support-request form. Your full name, organisation, work email address, and telephone number, together with the severity you select, the product and environment affected, a short summary, a description of the issue, an optional account or tenant reference, and an optional preferred callback window.

Correspondence. If you email, telephone, or message us, we keep the content of that correspondence and any information you include in it, so that we have a record of what was discussed and agreed.

Technical data. Our hosting provider processes standard request data, including IP address, browser type, and the pages requested, in order to serve the site and protect it from abuse. We do not combine that data with form submissions to build a profile of you.

Please do not send passwords, access credentials, or sensitive personal data through the forms on this site. If a support issue requires credentials, we will agree a secure method with you.

How we use it

We use the information you provide to:

• Reply to your enquiry and hold the conversation that follows from it
• Route your message to the person best placed to answer it, which is why the form asks about the nature of the enquiry
• Log, triage, and resolve support requests, and measure them against the response targets in your agreement
• Prepare proposals, assessment scopes, and quotations where you have asked for them
• Keep records of what was requested and agreed, for contractual and accounting purposes
• Maintain the security and integrity of this website

We do not sell your information, and we do not use it to send marketing you have not asked for.

Lawful basis and consent

Where you submit an enquiry, we rely on your consent, given by ticking the confirmation box on the form, and on our legitimate interest in responding to a business approach made to us.

Where you are an existing customer raising a support request, we rely on the performance of the contract between us. Where we keep records for accounting, contractual, or audit purposes, we rely on our legal obligations. Where we secure and maintain this website, we rely on our legitimate interest in operating it safely.

Where we rely on consent, you may withdraw it at any time by contacting us using the details at the end of this policy. Withdrawal does not affect processing that took place before you withdrew it.

Processors we use

We use a small number of third-party services to run this website. Each one processes information on our instructions and for the purpose described below. These providers may store or process data outside Ghana, in which case we rely on the safeguards offered in their data processing terms.